Technology and Communications Manager

Job Description Full-Time, Exempt, Salaried Position 

Supervisor(s): Director of Operations and Administration, Personnel Committee of the JLB 

Summary 

The Technology and Communications Manager is charged with overseeing and administering the technology tools necessary for the operations of the Junior League of Birmingham (JLB). The Manager will work closely with the JLB Director of Operations and Administration and the Communications Vice President as well as other League leadership to provide high quality IT, database and communications systems and service in support of JLB’s mission. The Manager will develop expertise in JLB’s member interface platform, Digital Cheetah, and manage the administration portion of that software, the backbone of the League’s membership operations. Strong organizational skills are needed to manage multiple timelines and complete tasks quickly. The Manager reports directly to the JLB Director of Operations and Administration and is accountable to the Communications Vice President, a member volunteer position elected annually by the membership, as well as to the JLB Board of Directors. This position is a full-time, exempt/salaried position and is benefits eligible. 

Responsibilities 

  • Responsible for ensuring the Junior League of Birmingham is operating under the most up-to-date technology and best practices to support achieving its mission
  • Develop and maintain standard operating procedures and best practices, including providing written protocols and guidance to end-users
  • Create and maintain files for technology-specific information, including system and user manuals, license agreements, and documentation of modifications and upgrades
  • Assist with knowledge transfer annually as Board and leadership changes
  • Develop JLB member training materials and online tutorials
  • Recommend information technology strategies, policies, and procedures by evaluating outcomes, identifying problems, evaluating trends, and anticipating requirements
  • Ensure systems security, providing consistent monitoring and recommending and implementing related processes
  • Prepare annual information technology budget
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and benchmarking best practices
  • Serve as the JLB liaison for all information technology and communications vendors
  • Responsible for managing the Junior League of Birmingham’s member and project management platform, Digital Cheetah
  • Manage Digital Cheetah administrative access/security levels for members
  • Produce Digital Cheetah reports
  • Build and Administer Digital Cheetah group share, ad hoc groups, events, queries, forms and tickets, as well as surveys/communications using other tools (e.g., Google Docs, Mailchimp, Survey Monkey)
  • Develop tutorials and train JLB leaders to self-sufficiency as appropriate o Provide front-line troubleshooting support to members and staff Serve as JLB liaison to Digital Cheetah support personnel
  • Execute system flip at League year-end 
  • Responsible for maintaining the Junior League of Birmingham web presence o Update web content with direction from JLB leadership for JLB external website, JLB intranet site and JLB fundraiser sites o Evaluate and update web navigation
  • Provide analytics for JLB websites and JLB electronic mailings. Make recommendations for improvements o Conduct regular site audits for best practices, streamlining and efficiency
  • Manage domains licensed by JLB
  • Provide onsite trouble-shooting support for headquarters’ hardware and software, including PCs, laptops, tablets, servers, printers, copiers, projectors and phones
  • Serve as the JLB liaison to contracted hardware and software support
  • Conduct annual audit of hardware and software and make recommendations to leadership for any changes to improve service, function, quality and/or efficiency
  • Lead the development and management of a robust member database to support strategic decision-making by Junior League of Birmingham leadership
  • Evaluate and make a recommendation to leadership for the best member data management solution based on unique needs and data available
  • Execute the implementation of identified data management solution o Provide standing and ad hoc analytics reports for JLB leadership
  • Develop dashboards with JLB leadership and generate dashboards on the determined frequency
  • Document requests that require extensive use of time and resources and report to the Communications VP in order to best prioritize work 
  • Work with the Fundraising and Donor Relations Administrator to support mass electronic mailings 
  • Participate in Staff, Communications Council, and other meetings as required 

    Core Values 

    The Junior League of Birmingham believes the following core values should guide all who are affiliated with our organization, including staff. As such, adherence to the values will be included in all staff reviews. 1. We are Mission-Driven. This means we are: 

    • Committed to promoting voluntarism in our community; 
    • Focused on the development of women, both those who are members of the organization and others in our community; 
    • Passionate about improving the Birmingham community through the effective action and leadership of trained volunteers. 2. We respect all people, whether a member of the organization, a member of the staff, or a member of our community at large. 3. We maintain integrity in all that we do and say. 4. We work in a collaborative spirit. This means we are:
    • Solution-Focused, regardless of whether the solution lies within the four corners of our job description or not; 
    • Willing to make sure issues are completely and appropriately resolved, following up when appropriate; 
    • Striving to improve the Birmingham community as a whole, seeking and providing assistance to and support from other agencies and individuals in the community for the betterment of all. 5. We strive to provide quality service both to our membership and the Birmingham community. 

    Qualifications Education: Associate’s or Bachelor’s degree in related field. 

    Certification: None required 

    Experience: Three years of related experience. 

    Knowledge, Skills and Abilities 

    • Platform Knowledge and Experience o MS Office Suite and Operating Systems o Web development (Web applications/HTML/HTML5/CSS/CSS3/others) o Adobe CS o Dream Weaver 
    • Excellent oral and written communication skills 
    • Ability to work with varied teams, understanding that membership-based leadership changes annually 
    • Ability to balance multiple priorities and projects at once 
    • An entrepreneurial spirit, innovative and prompt in addressing challenges 
    • Ability to build and maintain trust 
    • Evidence of ability to consistently make good decisions through a combination of analysis, wisdom, experience and judgement 
    • Problem-solving, project management and creative resourcefulness 
    • Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan 
    • Creative thinking and understanding of how to work with a Board of Directors, staff, volunteers and stakeholders 
    • Flexibility in order to attend some evening and weekend JLB events, meetings and trainings 
    • Some knowledge of nonprofit donor and/or volunteer management systems preferred 

    Working Conditions and Environment The working conditions and environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    • Work is primarily in internal offices 
    • Local meetings/trainings as appropriate, daytime and evening 
    • Minimal (less than 40 hours in a year) after-hours responsibilities in support of JLB events 
    • This position requires sitting at a desk and computer for extended periods of time 
    • Must be able to speak and hear well enough to communicate effectively and must be able to see short distances clearly, such as a computer screen 
    • Must be able to lift up to 10 lbs. 

    Application Procedure 

    Confidential review of applications and expression of interest will begin immediately. To ensure full consideration, please e-mail a copy of your resume, list of references and a letter of interest to: 

    Toni Leeth President-Elect

    Junior League of Birmingham

    presidentelect@jlbonline.com 

    The Junior League of Birmingham, Alabama, Inc. is an organization of approximately 2,300 women committed to promoting voluntarism, developing the potential of women, and improving the community through the effective action and leadership of trained volunteers. JLB is an Equal Opportunity Employer.